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We are proud to offer an international shipping service that currently is able to operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service nearly anywhere in world. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation.

How do you ship packages?

Packages will be shipped by Canada Post,DHL or FedEx depending on the weight and size of the product. Packages shipped to the US are shipped through DHL or USPS.

Do you ship worldwide?

Yes. We provide free shipping to Canada , USA  and several countries around the world . However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you , we are trying to find a solution for the more remote areas as we speak.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take on orders excluding wholesale orders?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
Canada 7-30 Business days
United States 7-30 Business days
Australia, New Zealand, Europe, Asia 20-30 Business days
Mexico, Central America, South America 20-30 Business days

*This doesn’t include our 2-4 day processing time.

*If you have chose a custom engraving option and are outside Canada please allow us 2-3 more business days.

Do you provide tracking information?

Absolutely,  you will receive an email once your order ships that contains your tracking information!

Please contact us , we are very responsive and will have your answers in no time. Coast to coast Canada Post and DHL services provide quick accurate delivery and are our go to couriers in North America and worldwide . Delivery times can be expected as estimated above from order dates in Canada.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. But for the most part yes they will.

If you have any other questions, please contact us and we will do our best to help you out.

support@timetreecanada.ca

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